User Agreement

Terms and Conditions

Last updated: 1 May 2026

These Terms and Conditions ("Terms") form a binding agreement between you and Canadix Limited ("Zinx", "we", "us", "our"), the operator of zinx.com, licensed by the Kahnawake Gaming Commission under permit KGC-LIC-CAN-2026. By creating an account, depositing, or placing any bet on Zinx Casino, you confirm that you have read, understood and accept these Terms and the associated Privacy Policy, Cookies Policy and Betting Rules. If you do not agree, please do not use our services.

1Acceptance of Terms

Your use of Zinx Casino constitutes acceptance of these Terms in their then-current form. We may amend the Terms at any time; material amendments take effect 14 days after notice is sent to your registered email or posted in your account inbox. Continued use of the platform after that date is deemed continued acceptance. If you do not agree with a change you may close your account and withdraw your verified balance at any time before the change takes effect.

2Definitions

Account

A registered, single, personal player account at Zinx Casino.

Bonus Funds

Promotional credit subject to wagering requirements before withdrawal.

Cash Balance

The portion of your wallet derived from deposits and settled winnings, not subject to wagering.

KYC

Know Your Customer — the documentary identity and age verification process.

AML

Anti-Money Laundering — controls under the PCMLTFA framework.

Verified Account

An account that has successfully completed KYC and any additional checks we require.

Wagering Requirement

The multiple of bonus funds that must be staked on qualifying games before bonus winnings become withdrawable.

Self-Exclusion

A player-initiated lockout of the Account for a chosen duration.

Cooling-Off / Time-Out

A shorter, reversible break from the platform.

Bet Receipt

The server-issued confirmation of an accepted bet, identified by a unique reference.

Restricted Country

A jurisdiction in which Zinx services are not offered.

Restricted Game

A game that does not contribute to wagering or that is excluded during bonus play.

Dormant Account

An Account with no login or transaction for 12 consecutive months.

Force Majeure

An event outside our reasonable control that prevents performance.

Regulator

The Kahnawake Gaming Commission, our licensing authority, plus any provincial authority with jurisdiction over you.

Operator

Canadix Limited, the legal entity behind Zinx Casino.

Payment Method

A deposit or withdrawal channel offered on the cashier (Interac, card, e-wallet, crypto, etc.).

Reverse Withdrawal

Cancelling a pending withdrawal before it is processed and returning the funds to the playable Cash Balance.

Lock

A safer-gambling option that prevents reverse withdrawal of a pending payout request.

PEP

Politically Exposed Person — an individual subject to enhanced AML scrutiny.

3Eligibility

To open and use a Zinx Account you must meet all of the following conditions:

The following persons are not eligible to hold a Zinx Account:

• Residents of any restricted country (see your account location screen for the current list, which includes but is not limited to the United States, the United Kingdom, France, Spain, Italy, the Netherlands, Australia and any jurisdiction subject to economic sanctions);
• Employees, officers, directors, consultants and contractors of Canadix Limited and its group companies, as well as members of their immediate households;
• Persons currently enrolled in a provincial voluntary self-exclusion program (AGLC VES, BCLC VSE, Mise raisonnable, OLG SE, etc.) or in our own self-exclusion;
• Persons designated under economic-sanctions lists administered by Canada, the United Nations, the European Union, the United Kingdom or the United States;
• Persons under the legal gambling age of their province or territory.

4Account Registration

Each player may hold one Zinx Account. Multiple accounts per person, household, IP address or shared device are prohibited and may be merged, suspended or closed at our discretion, with affected winnings voided.

• You must provide accurate, current and complete information at registration and keep it up to date through your account settings.
• Any change of name, address, residence or payment method should be communicated promptly.
• Zinx reserves the right to refuse any registration without giving reasons, subject only to applicable consumer-protection law.
• You are responsible for the security of your login credentials and for every action carried out under your Account.

5KYC & Verification

To meet our licensing and anti-money-laundering obligations we run a multi-stage Know Your Customer process. We may request the following documents at any point during the Account lifecycle:

• A valid government-issued photo ID (passport, driver's licence, provincial ID card);
• A proof of address dated within the last 3 months (utility bill, bank statement, government letter);
• A proof of payment method (front of card with middle digits masked, screenshot of e-wallet, recent bank statement);
• For higher-risk profiles, a source-of-funds or source-of-wealth declaration (employer letter, bank-statement history, investment-account statement, sale-of-property documents);
• A selfie / liveness video for biometric matching.

The standard KYC review is completed within 72 hours of receipt of all required documents. Complex cases involving source-of-funds review or sanctions screening can take longer; we will keep you informed. Until KYC is completed your Account operates under a pre-verification deposit limit of CAD 1,000. Withdrawals cannot be processed until verification is complete.

6AML Compliance

Zinx operates an Anti-Money Laundering program consistent with the standards expected of a licensed Canadian-facing operator, drawing on the framework of the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and reporting to FINTRAC where required. The program includes:

• Customer due diligence and enhanced due diligence on higher-risk profiles;
• Continuous transaction monitoring with risk-based thresholds;
• Politically Exposed Person (PEP), sanctions and adverse-media screening at onboarding and refresh;
• Mandatory training of all personnel handling player accounts;
• Reporting of suspicious transactions to FINTRAC and the Kahnawake Gaming Commission where applicable;
• The right to freeze an Account during a review and to refuse a deposit or withdrawal where AML concerns arise.

7Deposits

Zinx accepts deposits in Canadian Dollars (CAD) — the default currency for Canadian players — and in selected alternative currencies. The deposit methods, minimums, maximums and processing times below are indicative; the cashier shows the current values for your account at the time of deposit.

Deposits are credited only after the funds clear and pass AML screening. Failed deposits may result in a temporary cashier block for security reasons. Zinx does not charge deposit fees, but your payment provider or network may.

8Withdrawals

Withdrawals are paid back to the original deposit method wherever technically possible, in line with industry best practice and AML rules. Where the deposit method does not support withdrawals (e.g. some prepaid options), payouts may be sent by Interac e-Transfer or bank transfer after additional verification.

• Standard processing: withdrawal requests enter a review window of up to 24 hours, after which most methods are processed within 1 business day. Bank transfers can take 3–5 business days to clear at your bank.
• Withdrawal limits: default daily CAD 10,000, weekly CAD 30,000, monthly CAD 100,000. VIP tiers can lift these limits on request.
• Pending review: we may request additional KYC documentation before releasing a withdrawal, particularly on first cash-out and on any unusual pattern.
• Reverse withdrawal: pending withdrawals can be cancelled by you and the funds returned to your playable balance. For safer gambling we strongly recommend enabling the "Lock withdrawal" option, which prevents reverse withdrawals until the payout is processed.
• Fees: standard withdrawals are free; bank transfer below CAD 100 may carry a small administrative fee.
• Currency conversion: when paying out in a currency different from the deposit, we apply the prevailing market rate plus a small spread.

9Dormant Accounts

An Account is considered dormant after 12 consecutive months without a login or a real-money transaction. Before applying any dormancy fee we will email the registered address at least 30 days in advance. The dormancy fee is CAD 5 per month, charged on the lower of the available balance and the fee amount. The Account can be reactivated for free at any time by logging in.

10Bonuses & Promotions

Promotions are governed by their specific terms, by this section 10, and by the Betting Rules. By accepting a bonus you accept its terms in full.

• Wagering requirement: the default is 35× bonus. Some promotions apply 35× (deposit + bonus) and may differ further — the offer's terms control.
• Maximum bet during wagering: CAD 5 per spin or hand on slots; CAD 10 per hand on table and live-dealer games.
• Maximum bonus conversion: the cap is shown on the offer; typical defaults are 5× the bonus amount or CAD 1,000, whichever is lower.
• Bonus expiry: bonuses expire 30 days after grant unless otherwise stated.
• Restricted games: certain low-volatility, high-RTP or feature-buy titles do not contribute to wagering and are excluded; the live list is shown when you accept the bonus.
• One bonus active at a time: only one bonus can be in active wagering per Account at any moment.

Game contribution to wagering

11Restricted Behaviour

The following actions are prohibited and may result in account suspension, voiding of bets and winnings, forfeiture of bonuses and, where appropriate, referral to law-enforcement:

• Collusion between players to defraud Zinx or the platform;
• Holding or attempting to hold multiple Accounts per person;
• Using stolen or unauthorised payment methods;
• Submitting forged documents, false identities or false addresses;
• Initiating chargebacks instead of using our withdrawal process;
• Using VPN, proxy or other technical means to circumvent geographic or licensing restrictions;
• Bonus abuse (coordinated low-risk play to extract bonus value without genuine wagering);
• Use of automated software, scripts, robots or third-party automation;
• Sports-integrity violations (betting on events you have an insider connection to, or attempting to influence outcomes);
• Threatening, harassing or abusive behaviour towards our staff.

12Account Suspension & Closure

We may suspend or close an Account on grounds including breach of these Terms, suspected fraud or money laundering, regulatory or licensing requirement, responsible-gaming concern, or unresolved KYC. Suspension is normally communicated by email; closure for cause is final and is communicated with the reason where the law permits us to share it. You may close your Account at any time through [email protected]; the available balance, after pending bets are settled and applicable AML checks have been completed, is returned to a verified payment method.

13Errors, Malfunctions & Force Majeure

If a game, market or platform error or malfunction affects a transaction or settlement, we may void affected bets, reverse the relevant credit or debit, and restore the Account to its pre-error state. If a winning amount has been credited in error, you agree to its reversal, and we may deduct it from your future winnings if it has already been withdrawn. We are not liable for delays, failures or disruptions caused by events outside our reasonable control — including but not limited to natural disasters, war, civil unrest, strikes, government actions, internet outages, cyber attacks, denial-of-service incidents, payment-network failures, or the unavailability of a third-party game provider. During such events we will use reasonable efforts to restore service.

14Limitation of Liability

To the maximum extent permitted by Canadian law, our total aggregate liability to you in any 12-month period is limited to the total amount you have lost on Zinx during that period, up to a maximum of CAD 50,000. We exclude liability for indirect, consequential, incidental, special or punitive damages, and for any loss of profit, opportunity, data, goodwill or anticipated savings.

Nothing in these Terms limits or excludes our liability where the law prohibits exclusion or limitation — including fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability under provincial consumer-protection legislation that cannot be contracted out (such as Quebec's Consumer Protection Act, Ontario's Consumer Protection Act, 2002, and equivalents).

15Indemnification

You agree to indemnify, defend and hold harmless Canadix Limited, its officers, directors, employees and licensors from and against any claim, demand, loss, liability, cost or expense (including reasonable legal fees) arising from your breach of these Terms, your use of the Account in violation of law, or your provision of false or misleading information at any stage of the Account lifecycle.

16Intellectual Property

All trademarks, service marks, logos, domain names, software, source code, content, game art, sound design, copy and other intellectual property on Zinx are owned by Canadix Limited or by our licensors (including third-party game studios). You receive a limited, non-exclusive, non-transferable, revocable licence to access and use Zinx for personal, non-commercial play, subject to these Terms. Any copying, scraping, reverse engineering, framing, mirroring or commercial use is prohibited without our prior written consent.

17Communications & Notices

Email to the address registered on your Account is a valid channel of legal notice. You agree to keep that address current. We send three categories of message: transactional (deposit confirmations, withdrawal status, KYC requests, security alerts) which you cannot opt out of while the Account is open; service (policy updates, regulatory notices); and marketing (promotions, bonuses, surveys) which are sent only with your express consent under the Canadian Anti-Spam Legislation (CASL) and can be withdrawn at any time from your account preferences.

18Assignment

We may assign or transfer our rights and obligations under these Terms — for example as part of a corporate reorganisation — provided that the assignee assumes the same commitments to you. You may not assign your rights or obligations under these Terms to any third party without our prior written consent.

19Governing Law & Jurisdiction

These Terms are governed by the laws of Kahnawake, Province of Quebec, Canada, and any dispute arising under them is subject to the exclusive jurisdiction of the courts of that territory. Consumer-protection statutes of your province of residence continue to apply where they cannot be contracted out of. Nothing in this section limits your right to refer a complaint to the Kahnawake Gaming Commission, an independent ADR, or the relevant provincial regulator.

20Severability, Entire Agreement, Waiver

If a court finds any provision of these Terms to be unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be interpreted as closely as possible to its original intent within the limits of the law. These Terms, together with the Privacy Policy, Cookies Policy, Betting Rules and any specific promotional terms, constitute the entire agreement between you and us. A failure to enforce any provision is not a waiver of our right to enforce it later.

21Complaints & Dispute Resolution

If you have a concern about your Account or our service, please follow the three-stage process below. We aim to resolve concerns quickly and fairly.

1. Stage 1 — Customer Support. Contact [email protected] or live chat with the Account email and a description of the issue. We aim to resolve at this stage within 7 days.
2. Stage 2 — Senior Management Review. If you are not satisfied with the first response, escalate to [email protected], quoting the original ticket reference. Senior management will review the case and issue a final position within 14 days.
3. Stage 3 — Independent ADR & Regulator. If you are still not satisfied, you may refer the complaint to eCOGRA (ecogra.org) for casino disputes, IBAS (ibas-uk.com) for sportsbook disputes, and / or directly to the Kahnawake Gaming Commission (gamingcommission.ca). Independent ADRs typically aim to issue a finding within 30 days.

22Changes to These Terms

We may update these Terms to reflect new features, regulatory change, or business circumstances. Material updates are notified to your registered email at least 14 days before they take effect, with the "Last updated" date at the top of this page also reflecting the change. Continued use of Zinx after the effective date is deemed acceptance. If you do not accept a change, you may close your Account and withdraw your verified balance before the change comes into force.

23Contact

For everyday questions please contact [email protected]. For legal notices and formal correspondence, write to:

• Email: [email protected]
• Postal: Canadix Limited — Legal Department, Mohawk Internet Technologies, 1 Bayou Road, Kahnawake, QC J0L 1B0, Canada

24Frequently Asked Questions

How long does KYC verification take?

Typically up to 72 hours from receipt of all required documents. Complex cases involving source-of-funds review or sanctions screening can take longer; we will keep you informed throughout.

What happens if I cannot be verified?

If we cannot complete KYC, deposits are returned to the original source after standard fraud and AML checks, and the Account is closed. Any winnings unable to be linked to a verified identity are forfeited per section 5.

Are there fees on withdrawals?

Standard withdrawals on Interac, cards and e-wallets are free. Bank transfers below CAD 100 may attract a small administrative fee, which is shown before you confirm the payout. Network fees on crypto withdrawals are borne by the player.

Can I cancel a withdrawal request?

Pending withdrawals can be cancelled (reverse withdrawal) before they are processed, returning the funds to your playable balance. For safer gambling we recommend enabling the "Lock withdrawal" option, which prevents reverse withdrawals once the request has been placed.

What is a wagering requirement?

The number of times a bonus must be staked before winnings become withdrawable. Our default is 35× bonus — meaning a CAD 100 bonus must produce CAD 3,500 in qualifying wagers. Specific offers may apply different multiples or apply the multiple to (deposit + bonus); the offer terms always govern.

How do I close my account?

Email [email protected] from the address registered on the Account, asking us to close it. If you are closing for safer-gambling reasons, please use self-exclusion instead — it gives you a stronger reopening barrier.

What if I have an unresolved complaint?

Escalate per section 21: start with support, escalate to senior management at [email protected], and — if still unresolved — refer to an independent ADR (eCOGRA or IBAS) and/or to the Kahnawake Gaming Commission.