House Rules

Betting Rules

Last updated: 1 May 2026

These Betting Rules govern all real-money play at Zinx Casino, including the casino product (slots, table games, live dealer, instant games) and the sportsbook product. They complement, and sit beneath, our Terms & Conditions. Single-event sports wagering in Canada has been legal since the passage of Bill C-218 in 2021; Zinx operates as a licensed offshore brand serving Canadian players under permit KGC-LIC-CAN-2026 issued by the Kahnawake Gaming Commission. Any rule below may be superseded by a more specific game-rule or sport-specific rule, but never by an external claim.

1General Provisions

These rules apply hierarchically, from most specific to most general:

1. Game-specific or sport-specific rules (the per-sport sections below, plus rules published by individual game providers in-client);
2. These general Betting Rules;
3. The Terms & Conditions;
4. Applicable law and the conditions of our licence.

Zinx may amend these rules at any time. Material changes take effect 7 days after publication; non-material changes (typos, clarifications, structural edits) take effect immediately. The version on this page is always the current binding version.

2Account Eligibility for Betting

To place a real-money bet on Zinx you must:

• Be at least 19 years old (or 18 in Alberta, Manitoba and Quebec);
• Hold a fully verified Zinx account (KYC completed — see Terms section 5);
• Be physically located in a jurisdiction where access to Zinx is permitted;
• Not be an employee of Canadix Limited, a member of an employee's household, or a third-party agent acting for an excluded party;
• Not be currently self-excluded — whether through a Zinx tool or a provincial program such as AGLC VES, BCLC VSE or Loto-Québec Mise raisonnable.

3Bet Placement & Acceptance

A bet exists only when our server has accepted it and issued a bet receipt with a unique reference number. The bet receipt is the single source of truth.

• If the receipt is not generated — for example because of a network drop, a timeout, or a market suspension — no bet has been placed and no stake has been deducted.
• If a stake is deducted but no receipt is issued, the stake is automatically refunded to your wallet after reconciliation.
• Zinx reserves the right to refuse a bet at its sole discretion before the receipt is issued. We do not provide a reason for refusal, but we will not refuse a properly placed bet after acceptance except as set out in these rules (palpable error, integrity breach, restricted behaviour, etc.).

Section A — Casino Game Rules

The rules below apply across the Zinx casino product. Where a game provider publishes a more specific rule inside the game (for example, paytable variants or feature buy rules), the in-game rule controls.

4Slots & Instant Games

Slot and instant-game (crash, mines, plinko) rounds are settled by the game provider's certified Random Number Generator. Once a spin or round is committed server-side, the result is final and cannot be reversed.

• Bet validity: a spin counts only after the wager has been debited and the round identifier returned by the game server. Visual artefacts that appear before this confirmation do not represent a placed bet.
• RTP: Return-to-Player percentages are published by the provider on the in-game info panel. Some titles ship with multiple RTP variants; Zinx publishes the version configured for our jurisdiction.
• Free spins: bonus-awarded free spins must be played at the assigned bet size; remaining spins cannot be carried forward after the expiry date stated in the bonus terms.
• Autoplay: we apply provider defaults and additional safeguards — autoplay sessions stop automatically on loss limit, balance threshold or feature trigger.
• Malfunction: any malfunction voids all pays and plays affected. If a fault is recorded, the game provider returns the wallet to its pre-round state and any consequential winnings are reversed.

5Table Games & Live Dealer

Table games on Zinx — including online variants and live-dealer streams — follow the standard rules of the casino game played. Side bets, optional bonuses and progressive contributions are described in-game by the provider.

• Blackjack: dealer plays per the table's stated rule (typically stands on all 17s; some tables hit soft 17). Side bets such as Perfect Pairs and 21+3 follow the in-game paytable.
• Roulette: European (single zero) is the standard variant. American (double zero) and French (la partage / en prison) variants are clearly labelled in the lobby.
• Baccarat: standard third-card rules apply; commission on Banker wins is shown in the game info panel.
• Poker variants: Three-Card Poker, Caribbean Stud, Casino Hold'em and similar variants are settled per the in-game paytable.
• Live dealer: the dealer's call, supported by the provider's video record, is final. Any dispute is escalated to the game provider's live-game arbitration team (typically within 72 hours).
• Disconnection during a hand: the game provider's in-progress hand policy applies. Most providers complete the hand server-side using a defined strategy and credit the result back to your wallet.

6Game Malfunction & Disconnection

A "malfunction" means any failure of the game software, the platform, the connection between game and platform, or the player's device that prevents the game from being settled per its rules. When the game provider declares a void, all bets on the affected round are voided and balances are restored to the pre-round state. Network disconnections that are limited to the player's device do not, by themselves, void a bet — the game provider's transactional record governs.

7Bonus Play in Casino

Bonuses on Zinx are governed by the bonus terms in force at the time of grant and by section 10 of our Terms & Conditions. The headline rules across all casino bonuses are:

• Maximum bet during wagering: CAD 5 per spin or hand;
• Restricted games: certain low-volatility or feature-buy titles may be excluded from wagering — the list is shown when you accept the bonus;
• Game contribution: slots typically contribute 100%; table games and live dealer contribute 5–10% (see Terms section 10 for the full table);
• Bonus expiry: bonuses expire 30 days from grant unless otherwise stated.

Section B — Sportsbook Rules

The sportsbook rules below apply to all event wagering at Zinx. Sport-specific rules in section 10 prevail over the general rules in this Section B when in conflict.

8Bet Types (Sportsbook)

The Zinx sportsbook supports the following bet structures. The full glossary at section 19 expands every term.

Single Bets

A wager on the outcome of one market on one event. Settled at the odds shown on the bet receipt.

Multiples / Parlays / Accumulators

A wager combining two or more selections from different events into one bet. All selections must win for the parlay to win.

• If one or more selections lose, the parlay loses.
• If a selection is voided (postponed, cancelled, palpable error, etc.), that leg is removed and the parlay recalculates at the reduced odds. A 2-leg parlay with one voided leg becomes a single bet.
• Bonus bets and free bets cannot always be used inside parlays — the offer terms control.

System Bets

Permutation combinations from a group of selections — for example, Trixie (3 selections, 4 bets), Yankee (4 selections, 11 bets), Lucky 15 (4 selections, 15 bets including singles). Each combination is settled independently.

Each-Way Bets

Most common in horse racing. The bet splits into two equal-stake parts: one for the win and one for the place (typically the top 2–4 finishers, as stated on the market). The place portion is settled at a fraction of the win odds (commonly 1/4 or 1/5).

Live / In-Play Bets

Wagers placed while an event is in progress. Live markets are subject to a short acceptance delay (typically 2–10 seconds) during which we verify that no in-play event has changed the price. Bets placed on a price that has since moved or on a market that has been suspended may be rejected.

9Odds & Price Changes

Decimal is the default odds format on Zinx; you can switch to fractional or American in your account settings. The price on your bet receipt is the price that binds the bet — not the price displayed on your screen at the moment you tap "Place Bet". Price changes between display and acceptance are handled as follows:

• You can opt in to "Accept all odds changes", "Accept higher odds only", or "Reject any odds change" in your bet-slip settings.
• A bet placed at a clearly mispriced market (see section 14) may be voided or settled at the corrected odds.

10Bet Settlement (Sportsbook)

Most bets settle within minutes of the official result being published by the recognised governing body. Some markets — for example player-stat markets or events without standardised official sources — may take longer. The official source of result is the governing body's data feed unless the market specifies otherwise.

11Cancelled, Void & Abandoned Events

Stakes are returned (the bet is voided) in the following circumstances:

• Cancelled events — the event never started and is not rescheduled within 48 hours;
• Abandoned events — the event started but was abandoned before the minimum threshold for that sport was met (see section 10);
• Market voids — the market is voided by the trading team due to a clear data, pricing or sourcing error;
• Palpable errors — see section 14.

Voided bets inside a parlay reduce the parlay; they do not cause the parlay to lose.

12Postponed & Rescheduled Events

If an event is postponed and rescheduled within 48 hours of the original scheduled start, bets stand and settle on the rescheduled event. If the rescheduling falls outside the 48-hour window, the bet is voided. Sport-specific exceptions apply — for example, tennis matches that are suspended overnight and resumed the next day are treated as the same match.

13Dead Heat Rules

A dead heat occurs when two or more selections finish in a position that the market settles on (for example, two runners tied for second place in a top-three finish market). The stake is divided by the number of dead-heat winners and the result multiplied by the original odds.

14Maximum Payouts

Zinx applies maximum payouts per market and per day, to protect the integrity of the platform and the bankroll of its players. The current caps are listed below.

Where a winning bet exceeds the cap, the payout is capped and the remainder forfeited. Parlays are capped by the higher of the sport caps in the parlay.

15Technical Errors & Palpable Errors

A palpable error (also called a manifest error) is an obvious pricing or market mistake — a decimal misplaced, the wrong team in a market, or odds inverted relative to clear market consensus. When we identify a palpable error we will either void the bet and refund the stake, or settle at the corrected odds, depending on what is fair in context. Bets placed knowingly on a palpable error are always voided.

16Live Betting Specific Rules

Live (in-play) markets are inherently faster and more sensitive to data lag than pre-match markets. The rules below apply on top of the general bet-acceptance rules:

• Suspension during incidents: markets are automatically suspended around scoring events, red cards, injuries and other material changes. Bets accepted during suspension are voided.
• Acceptance delay: every in-play bet is subject to a short delay (typically 2–10 seconds) during which the trading engine confirms no event has occurred.
• Latency: if your bet was placed on a screen showing data that was already out of date, we may reject the bet.
• Flash bets & cash-out: short-window special markets are settled per the market's specific terms; cash-out availability is not guaranteed in any market.

17Bonus Bets, Free Bets & Boosts (Sportsbook)

• Free bets do not return the stake with the winnings — only the winnings are credited.
• Bonus bets are subject to the wagering requirement stated on grant.
• Boosts (enhanced odds, profit boosts, parlay multipliers) apply only to the qualifying bet type and are capped by the boost terms.
• Maximum stake when wagering with bonus funds: CAD 25 per bet unless the offer specifies a different amount.

18Restricted & Suspicious Betting Behaviour

We monitor for activity that compromises the integrity of the platform or the events we offer. The following are prohibited:

• Multi-accounting — holding more than one Zinx account per person or per household;
• Bonus abuse — coordinated low-risk play to extract bonus value without genuine wagering;
• Patterned arbitrage — systematic hedging across operators in patterns that indicate non-recreational betting;
• Courtsiding — placing live bets based on real-time information from inside a venue that is faster than the official data feed;
• Bot use — using automated software, scripts, or third-party automation to place bets;
• Integrity violations — betting on events you have a competitive, official or insider connection to, or attempting to influence the outcome of an event.

Where we identify any of the above, we may suspend the account, void affected bets, withhold winnings, and report to the relevant sporting body, regulator or law-enforcement agency. We work with integrity-monitoring services to detect coordinated activity.

19Disputes & Resolution

If you disagree with the settlement of a bet, follow the three-stage process below:

1. Stage 1 — Customer Support. Contact [email protected] or live chat with your bet reference. We aim to respond within 24 hours and resolve within 7 days.
2. Stage 2 — Senior Management. If you are not satisfied with the first response, email [email protected] with the original ticket reference. We aim to issue a final position within 14 days.
3. Stage 3 — Independent ADR / Regulator. If you remain dissatisfied, you may refer the dispute to eCOGRA (ecogra.org) for casino and general disputes, or IBAS (ibas-uk.com) for sportsbook disputes. You also have the right to escalate to the Kahnawake Gaming Commission (gamingcommission.ca).

20Glossary / Definitions

Action

A bet that stands; not voided.

ATS

Against the spread; settling at the point spread, not the moneyline.

Bankroll

The total funds set aside for betting.

Bet Receipt

The server-issued confirmation of an accepted bet, with unique reference.

Cashout

An offer to close out an open bet at a calculated value before settlement.

Chalk

The favourite in a market.

Closing Line

The final published price before a market closes.

Cover

A team wins by more than the spread (or loses by less).

Dead Heat

Two or more selections tie at the settled position. See section 12.

Decimal Odds

Format showing total return per unit staked (e.g. 2.50 returns 2.5 per 1 staked).

Exotic

A bet with multiple legs or non-standard structure (parlays, props, futures).

Edge

The mathematical advantage a bet or strategy has over the implied odds.

Futures

Long-term outcome bets (e.g. Stanley Cup winner before the season).

Handicap

A virtual lead/deficit applied to a team to level a market (puck line, point spread).

Hedge

Placing a counter-bet to lock in a position or reduce exposure.

House Edge

The casino's expected long-run mathematical advantage on a game.

Implied Probability

The probability of an outcome derived from its odds.

Juice / Vig

The bookmaker's margin built into the odds.

Live Bet

A bet placed after the event has started.

Moneyline

A bet on which team or player wins outright.

No Action

A voided bet; stake is refunded.

Palpable Error

An obvious pricing mistake. See section 14.

Parlay

A multi-leg bet; all legs must win.

Push

A tie at the spread or total; stake is refunded.

Puck Line

The hockey point spread, typically ±1.5.

RTP

Return to Player; the long-run percentage of stakes a slot returns as winnings.

Run Line

The baseball point spread, typically ±1.5.

Settled

A bet whose outcome has been finalised and credited.

Spread

A points handicap that levels two unequal teams.

System Bet

A permutation of multiples from a group of selections.

Total

The combined number of points/goals/runs scored; bet over or under a line.

Underdog

The selection priced as the less likely winner.

Volatility

The risk profile of a slot; high volatility = larger but less frequent wins.

Voided

A bet that has been cancelled; stake is refunded.

Wagering Requirement

A multiple of bonus funds that must be staked before withdrawal.

21Frequently Asked Questions

When is my bet considered placed?

When you receive a bet receipt with a unique reference number from our server. Network errors or timeouts that prevent the receipt from being generated mean no bet has been placed and no stake has been deducted.

Do hockey bets include overtime by default?

No. Default settlement is on the score after 60 minutes of regulation only. Overtime and shootouts are included only when the market name explicitly says so (for example, "Including OT/SO").

What happens if a slot game disconnects mid-spin?

The game provider's transactional record is final. If the spin was committed server-side, the result stands and the winnings (or losing stake) will be reflected in your balance when you return. If the spin was not committed, your stake is returned automatically.

What happens if a tennis player retires?

Markets that were not already decided at the moment of retirement are voided and stakes refunded. Markets that were already certain — for example "Set 1 winner" once Set 1 had ended — are settled normally.

Are arbitrage bets allowed at Zinx?

Patterned, systematic arbitrage may lead to account restrictions or bet voiding under section 18. We do not act against occasional recreational hedging.

How long does it take to settle a bet?

Most bets settle within minutes of the official result being published. Some markets — for example certain player-stat markets or events without standardised official sources — may take several hours. If a settlement is delayed beyond 48 hours, contact support with your bet reference.

What is a palpable error?

An obvious pricing or market mistake — for example a decimal misplaced, the wrong team appearing in a market, or odds inverted relative to clear market consensus. We may void affected bets or settle them at the corrected odds.

Can I cash out my bet?

Where the cash-out option is offered on a specific bet, you may accept the displayed value to close the position before the event ends. Cash-out availability is not guaranteed and may be removed at any time, especially in fast-moving live markets.

What if a sporting event is postponed?

Bets stand if the event is rescheduled within 48 hours of the original start. Outside that window, bets are voided. Specific sport rules in section 10 can override this default.

How are dead heats settled?

The stake is divided by the number of dead-heat winners, and the resulting fraction of the stake is settled at the original odds. The remainder is settled as a loser. See the worked example in section 13.